Frequently Asked Questions
What is your biggest difference?
We are the only company that offers many options for customer satisfaction, such as unconditional returns on all our products and free color and size changes without any time limitation.
Are lab-grown diamonds a good investment?
Lab diamonds are an ideal choice for those seeking ethical and sustainable options and can be a sensible investment for future generations.
What is the difference between a lab-created diamond and a natural diamond?
There's no difference. Lab-grown diamonds are identical to natural diamonds in terms of their chemical makeup, hardness, and sparkle; the only difference is that they are created in a "laboratory" using advanced technology instead of underground.
Are lab-grown diamonds of poor quality?
Absolutely not. Lab-grown diamonds are physically and chemically identical to natural diamonds. Our certified lab-grown diamonds are recognized as an environmentally friendly and ethical alternative.
Are lab-grown diamonds 100% real diamonds?
Yes, it is a real diamond. It is a certified diamond with a 100% carbon structure and is physically indistinguishable from a natural diamond.
Why are lab-grown diamonds more affordable?
Modern production processes replace the extraction, transportation and refinement costs of natural diamonds, offering the same luxury at a more affordable price.
Are your diamonds ethically sourced?
Absolutely. Bold Diamonds only selects diamonds from conflict-free sources . All our suppliers operate in accordance with ethical, environmentally friendly, and responsible trading standards.
Is the diamond I bought from Bold Diamonds really genuine?
Yes, all diamonds at Bold Diamonds are 100% genuine. Our natural diamonds are certified with internationally recognized certificates (GIA, HRD, IGI, etc.). Our lab-grown diamonds are also certified with the same rigor. Transparency is our ultimate luxury.
How long does it take for my orders to be delivered?
Our ready-made products are typically delivered safely within 3-7 business days , while custom orders typically arrive within 2-4 weeks . You can track your order's status throughout the entire process.
Are there shipping charges for orders?
No, our standard shipping to Türkiye is completely free and insured.
Are the stones on your jewelry real diamonds?
Yes. Our products are made entirely from gold and real diamonds. They are also shipped with a certificate.
Can I pay at the door?
Since cargo companies do not provide cash on delivery service in the jewelry industry, unfortunately there is no cash on delivery option for orders to be delivered.
I'm not sure about the size of the ring I want to buy, what should I do?
You can find your ring size on our ring size chart page. If you're unsure of the ring size you're looking for, simply select size 11 and write "I don't know the size" in the notes. Once you receive your ring, you can find out your size and send it back to us with a return shipping fee to have it resized to your desired size free of charge.
Where should I add my custom note to an order?
You can add your special requests and notes to the notes section on the payment page so that we can take your note into consideration when preparing your order.
Do you ship worldwide?
Yes, we ship your order insured to all countries you want.
I don't like the color of my product or it's not the right size, what should I do?
Once you receive your order, we offer a free exchange for any product whose color or size doesn't fit. You can return it to us with a return shipping fee and have it exchanged free of charge.
Will I receive the same product as the one I see in the picture?
Yes, you will receive exactly the same products you see in the photos.
Are my orders shipped securely?
All our orders are shipped via private courier services, with insurance and tracking. Our boxes feature ultra-secure, stylish, and discreet packaging.
I want to change the product I purchased, what should I do?
You can exchange your product for the same price without any deduction by sending us your product along with its certificate and box via courier.
How can I return a product?
After filling out our return form, you can send us your product along with its certificate and box as soon as you receive it, using the shipping information provided to you.
How long do I have to return an order?
You can return standard return packages within 14 days.
How can I contact customer service?
You can reach our customer representatives 24/7 via email, phone, or WhatsApp. Whether you're looking for pre-purchase advice or post-sale support, we're always here for you.